Cancellation & Refund Policy

Cancellation & Refund Policy

At Elagoon Digital, we believe in providing complete satisfaction to our customers along with guaranteed success for their business. Whenever a client clicks on the “Accept” or “Agree” button (whichever is more applicable) or authenticates a deal, we accept that he/she is accepting all terms and conditions that we talk about. We also consider that the acceptance is provided in a healthy state of mind and without any pressure of any kind. In this situation, once the order has been placed, we accept that the client has read the policies and terms of use thoroughly, and understood them all.

Cancellation Policy

At Elagoon Digital, we believe in cooperating with our customers in all possible ways. We follow this flexible cancellation policy just to ease the process of cancellation if need be. We need that our client(s) agree to the following to place/confirm the request for cancellation:

• We will consider the cancellation requests valid and acceptable only if they are submitted within 72 hours of placing the order.
• We suggest our customers to note that there cannot be cancellation of orders placed if the request for the canceling the same is submitted on the Date of Delivery.
• However, we can process refund/replacement request if the customer proves that the quality of the delivered services is not satisfactory. The customers need to report the same within next five (5) days.
• In case you find that the services received by you are not as described on the site, then you would need to bring it to the attention of customer service desk at Elagoon Digital within 24 hours of your receiving the same. The Customer Service Team will take the appropriate measures only after looking into the grievances in detail.
• All amounts that the customers owe to Elagoon Digital for the services sold before the confirmed cancellation date should be paid in full. We will not prorate the amount for fractional months mentioned in the Agreement. To avoid insecurity measures to our account and privacy concerns, we encourage all our customers to raise their questions related to billing and cancellation requests via email or by writing to us in black and white.
• We will process cancellation requests only if it is started by the initial authority and also if we have received it in writing. We will not consider any refund of money for any request for cancellation that is made after Seven (7) days from the date of order. Elagoon Digital records all the inbound or outbound calls for training or security and reasons. The same can be used as a proof of the verbal contract between Elagoon Digital and the customers/clients.

Refund Policy

If the customer(s) are not happy with our services, then Elagoon Digital may consider a full refund after analyzing or investigating the same. We would look for full cooperation with our valued customers. By dint of high-quality work and services, Elagoon Digital has thousands of happy and satisfied customers worldwide. With a trusted support system, Elagoon Digital is ready to afford to support its services with an exclusive guarantee.

If you wish to submit your request for a refund, you just need to contact the customer support team at Elagoon Digital along with your contact and purchase details. Please don’t forget to mention the order and invoice number (that you get via email after placing/confirming the order). It would be highly appreciable if you can please tell us why you are requesting a refund. This is entirely optional, but feedbacks for the customer feedbacks help us to improve our quality of services continuously.